English Proficiency Assessment
Every company has different needs, including the level of English proficiency in the workplace.
Choose What's Better For You
At FTO, we can help you choose a team with the right level of English proficiency to deliver excellent customer service and drive optimal outcomes. Our teams in the Philippines, Mexico, and Ghana have slightly different proficiency levels, and we created these videos to help you decide what location and team may be the best fit.
Beginner
All beginner employees score less than 80% on the benchmark exam and can comprehend and produce simple sentences on familiar topics. Their vocabulary is often less than 16,000 words, but they are stronger at writing than speaking, and often have a strong accent.
Junior
Our junior employees have an average of 80%-86% on the benchmark exam. They have sufficient vocabulary, grammar and speaking skills, and can carry out many conversations. Their vocabulary is slightly wider than a beginner, with up to 17,200 words. Juniors also speak more fluently than a beginner and have a slight accent. They can make some errors, however are able to write in near-perfect English.
Mid-Level
All mid-level employees have an average of 87%-93% rating on the benchmark exam and can comprehend paragraph-level language in different time frames. They also have a much wider vocabulary, with up to 18,600 words. Our mid-level teams also confidently speak fluent English and can carry on casual conversations with a slight accent.
Senior
Our senior employees achieve an average 94%-100% rating on the benchmark exam and can produce discourse-level language with a variety of vocabulary and grammatical elements. Their vocabulary is very wide, with up to 20,000 words and they speak like someone who has lived in the US. Their accent is typically neutral or negligible, and they are very comfortable interacting.
