Say Hello to FTO
If you run a business, you need a partner
We Are
Get to Know Us
At FTO, outsourcing isn’t a transaction—it’s a transformation.
We are a fast-growing global partner helping leading companies turn complexity into clarity,
scale into precision, and operations into growth.
Our belief is simple: when people are empowered with the right systems, training, and values,
they outperform.
That’s why every FTO solution is rooted in human expertise—delivering the kind of accuracy,
speed, and trust that redefine what outsourcing can be.
With Mike Dershowitz, Founder & CEO, at the helm, FTO
has grown from a bold startup into a global partner redefining outsourcing.
Mike’s orchestrator mindset—uniting clarity, mission, and flawless execution—took FTO from a single site in 2015 to delivery centers across the Philippines, Ghana, Mexico and the U.S. What began as a mission to create dignified jobs is now a proven engine for efficiency and growth.
Powered by talent. Guided by mission. Engineered for impact
Tomorrow holds more than we’ve yet imagined
Our Culture
At FTO, culture isn’t a slogan—it’s the system that powers everything we do.
It unites strategy with purpose, giving every employee clarity of role, ownership of results, and accountability to the mission.
It’s not just about what we achieve, but how we achieve it—with principles that transform routine work into shared victories.
Our culture is our competitive edge.
It empowers people to perform, connects teams across borders, and ensures that every client experience reflects excellence at scale.
Mision
Our mission goes beyond outsourcing—it’s about transformation. From our roots as a family-owned company, we’ve proven that people-powered performance can elevate industries. Every client served and every agent empowered reflects the same focus: dignity at the center, excellence as the standard.
We deliver not just outcomes, but trust—fewer errors, faster results, and sharper execution. For our people, we create secure livelihoods built on growth and stability.
Our mission redefines outsourcing: not shortcuts, but human-powered precision that drives companies forward and uplifts communities.
Vision
FTO envisions a world where outsourcing is more than a service—it’s a catalyst for breaking cycles of poverty and building prosperity.
We create sustainable, middle-class employment opportunities that empower communities while driving measurable impact for clients.
As a family-owned business, we embrace a double bottom line: financial performance balanced with social transformation. Our people aren’t just workers; they are the force that enriches lives, fuels growth, and delivers lasting value.
Our goal is bold yet clear: to stand as the most trusted partner for middle-market businesses, proving that impact and performance are not trade-offs—but the future.
Solution-Provider
Turning challenges into opportunities that push processes forward and add real value.
Excellence
Discipline and consistency that set the standard and make results endure.
Professionalism
Respect, expertise, and accountability in every action—leaving a measurable impact.
Our values guide
our actions
Integrity
Acting with honesty, transparency, and ethics—building trust that lasts.
Innovation
Curiosity and courage at work—transforming bold ideas into better ways of doing things.
Our Offices
FTO is headquartered in Philadelphia with offices and contact centers around the world.
Mision
Our mission goes beyond outsourcing—it’s about transformation. From our roots as a family-owned company, we’ve proven that people-powered performance can elevate industries. Every client served and every agent empowered reflects the same focus: dignity at the center, excellence as the standard.
We deliver not just outcomes, but trust—fewer errors, faster results, and sharper execution. For our people, we create secure livelihoods built on growth and stability.
Our mission redefines outsourcing: not shortcuts, but human-powered precision that drives companies forward and uplifts communities.
Vision
FTO envisions a world where outsourcing is more than a service—it’s a catalyst for breaking cycles of poverty and building prosperity.
We create sustainable, middle-class employment opportunities that empower communities while driving measurable impact for clients.
As a family-owned business, we embrace a double bottom line: financial performance balanced with social transformation. Our people aren’t just workers; they are the force that enriches lives, fuels growth, and delivers lasting value.
Our goal is bold yet clear: to stand as the most trusted partner for middle-market businesses, proving that impact and performance are not trade-offs—but the future.
Our values guide our actions
Excellence
Discipline and consistency that set the standard and make results endure.
Solution-Provider
Turning challenges into opportunities that push processes forward and add real value.
Integrity
Acting with honesty, transparency, and ethics—building trust that lasts.
Innovation
Curiosity and courage at work—transforming bold ideas into better ways of doing things.
Professionalism
Respect, expertise, and accountability in every action—leaving a measurable impact.