CultureFly, a fast-growing subscription brand, faced the challenge of delivering customer support that matched the creativity of its products. Every email, every ticket, every request wasn’t just about resolving an issue—it was about keeping the magic alive for fans who expect both speed and care.

By partnering with FTO, CultureFly reimagined how customer interactions could feel. Agents were trained not only to solve problems but to protect the experience that makes each box special. With sharper processes and a team that scales seamlessly, issues were addressed faster, responses became clearer, and customers felt the difference.

The result was more than improved metrics; it was the ability to transform support into an extension of the brand itself—where fandom meets flawless execution.