15toKnow emerged at a pivotal moment—when communities urgently needed fast, reliable access to COVID-19 testing and vaccine distribution. The company’s innovative model brought healthcare closer to people, yet rapid growth created challenges in managing appointments, scaling frontline support, and ensuring every customer interaction was handled with care.

With Fair Trade Outsourcing as a partner, 15toKnow gained more than additional staff—it gained a system built for speed and resilience. Trained agents were deployed to manage chat, email, and voice channels, ensuring that patients received clear instructions, quick resolutions, and accurate information during moments of uncertainty.

Together, we transformed urgency into reliability, proving that when communities needed confidence most, the right partnership could deliver it at scale.

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