Orchestrating Digital Excellence

Workflow: Digital Service – 3DMs 

Industry: Technology 

Annual Transactions: 180,000+ 

The central challenge in digital 3D services wasn’t demand—it was accuracy at scale. Designs required multiple data inputs—site measurements, shading variables, and energy performance models—but fragmented tools and inconsistent workflows left teams reconciling errors instead of delivering clarity. The result was rework, longer turnaround times, and missed opportunities to provide customers with reliable, timely models.

FTO addressed this by embedding specialized 3D service teams that streamlined the entire modeling workflow. Inputs were validated at intake, design files were processed through standardized quality checks, and outputs were aligned with project-specific rules. Every model was tracked end-to-end, ensuring that what once required manual corrections became a seamless and precise process ready for delivery at scale.

The change strategy emphasized foresight and adaptability: real-time monitoring flagged discrepancies before they slowed delivery, capacity planning ensured workloads were balanced across teams, and continuous calibration kept design standards aligned with evolving client expectations. With discipline and visibility built in, 3D modeling shifted from a bottleneck to a growth enabler.

The impact was immediate. In just four months, service efficiency rose by 42%, response times improved by 35%, and satisfaction scores reached record highs.