Precision That Powers Growth
Customer Service
62%
Cost Reduction
up to
+98%
On-Time Delivery
Workflow: Order Fulfillment
Industry: Consumer Goods
Annual Transactions: 132,000+
In consumer goods, fulfillment isn’t just logistics—it’s the moment a brand proves its promise. Yet many faced the same challenge: fragmented warehouse operations, manual routing errors, and carrier delays that turned loyal customers into lost ones. High volumes and seasonal spikes only magnified the cracks, making consistency harder to deliver at scale.
FTO reframed the process by embedding fulfillment specialists directly into the supply chain. Orders were monitored in real time, routed intelligently, and synced across warehouses, carriers, and customers. Inventory visibility sharpened, picking accuracy tightened, and proactive exception handling stopped issues before they reached the customer.
The change strategy emphasized resilience and foresight: cross-training agents to flex between order management and logistics, predictive analytics to anticipate volume surges, and automated exception alerts that triggered interventions before delays occurred.
Within four months, on-time delivery exceeded 98%, order accuracy hit 95%+, and picking precision held at 99.8%—turning fulfillment from a cost center into a growth engine that scaled satisfaction and brand loyalty.