Cycle time isn’t about how fast work starts.

It’s about how fast it actually leaves your business.

 

When cycle time stretches, everything slows down with it. Revenue, cash flow, customer response, and confidence begin to erode. Work piles up, backlogs grow, and teams fall into constant firefighting. Costs rise quietly while momentum disappears.

 

Healthy cycle time transforms the system.

Work flows. Capacity expands. Revenue accelerates without adding unnecessary headcount.

 

In this episode of KPI Carnage, we break down why cycle time is not AHT, how it silently impacts both your P&L and customer experience, and where leaders must focus first to stop the bleeding. Because your operation is only as strong as the speed of its cycles.

 

Ignore it, and the carnage is inevitable.