What we do
Cards, Payments & Disputes
Payment exceptions, chargeback intake and representment, scheme-rule checks, and client communications. We go beyond process handling—our specialists streamline evidence gathering, keep response clocks on track, and safeguard customer experience
Lending Operations
Application triage, stip/document validation, income and ID checks, booking, escrow, and ongoing servicing. Each stage is executed with rigor and attention to compliance. By ensuring accuracy at the start and discipline through servicing, we protect credit policy integrity while moving high volumes predictably
Customer Care & Collections
High-touch CX across voice, chat, and email with fully compliant outreach for early-stage collections and hardship resolution. Every interaction is managed with empathy, accuracy, and accountability. The goal: higher right-party contacts, reduced roll rates, and measurable loyalty that goes beyond payment recovery to long-term customer trust.
Finance Back Office & Reconciliation
Cash application, breaks research, GL tie-outs, and daily close support. Our specialists keep records accurate and transparent, providing clear visibility into the financial backbone of the enterprise. By accelerating reconciliation cycles and ensuring audit readiness, we deliver cleaner books, faster closes, and confidence for risk and finance teams alike.
