Enservio, a trusted provider of content management solutions for insurers, faced the challenge of delivering speed and accuracy at scale. With rising data volumes and underwriters relying on precise information, even small errors could have significant impacts. To keep pace, Enservio needed a partner who could combine quality assurance with workforce flexibility.

By partnering with FTO, Enservio gained a scalable team of transcription agents trained to maintain accuracy across nearly 900,000 lines of data while reducing error rates to just 3.2%. With added training in English proficiency and quality controls embedded in every workflow, the partnership improved reliability and reduced attrition. Today, Enservio continues to meet its clients’ growing demands with consistency and confidence.

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