Community Dental Partners (CDP), one of the fastest-growing dental groups in the U.S., faced rising costs and increasing demand for accurate billing and claims support. With efficiency and precision critical to their operations, CDP partnered with FTO to strengthen its back-office performance.

Through custom-built training modules and dedicated agent support, CDP achieved measurable improvements: attrition dropped to 1.2% and error rates to just 0.24%—far outperforming previous benchmarks. The partnership quickly expanded, scaling to more than 70 FTO agents across nine essential support functions, ensuring deadlines were consistently met and accuracy was elevated at every step.

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